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FAQ

What payment methods do you accept ?

We accept payment via credit / Debit cards (visa, Mastercard , American express) UPI , PayPal , and other secure online payment methods.

How do I place a return or exchange?

It’s our goal to ensure you have the best possible experience with jack & Jordan , and so we offer returns valid for 14 days from the date of arrival.  

To return your item, do email us at:  support@jackjordan.in OR you can contact our customer support at : +91- 8979715984  ( support timing Mon to Sat - 10:00 am to 5:00 pm)

How long will it take for my order to arrive? 

All standard orders will be shipped 2 to 3 business days of confirmation from our team that they have received your order. If your order includes an item that we indicated will be shipped at a later date, we will only ship the entire order out together once the item arrives.

I think I got the sizing wrong on my order, can I exchange it for a different size? 

We’re happy to send you the right size and do an exchange! Otherwise, we only replace items if they have arrived defective or damaged. If you need to exchange it for the same item in a different size, send us an email at support@jackjordan.in before sending your item to: OR you can contact us at : +91- 8979715984  ( support timing Mon to Sat - 10:00 am to 5:00 pm)